Responsible Gaming

Responsible gaming at Slots Gallery on slotsgallery-aussie.com means approaching casino entertainment in a conscious, controlled and informed way. Gambling should remain a form of leisure, never a method of making money, solving financial problems or coping with stress. This page explains the risks associated with gambling, the tools available to help you stay in control, and how to obtain specialist support if you are worried about your own behaviour or that of someone close to you.

Slots Gallery, operated by Hollycorn N.V. under licence 8048/JAZ2019-015 issued in Curaçao, is an offshore operator and is not licensed in Australia. Australian residents should be aware that the Australian Communications and Media Authority (ACMA) treats services such as this as illegal offshore gambling under the Interactive Gambling Act 2001 and may block access to related domains. Regardless of this status, the information on this page is designed to promote safer play and raise awareness of support services available in Australia and internationally.

The support team at Slots Gallery is committed to assisting players who have concerns about their gambling. Subject to the limitations of Curaçao-licensed frameworks, we provide practical account tools, information about independent help organisations and, where appropriate, proactive guidance to encourage responsible behaviour.

Risk Awareness

Gambling always involves financial risk, and a small proportion of people can develop problematic or addictive patterns of play. Recognising early warning signs is critical to preventing harm. Problem gambling is typically characterised by loss of control, preoccupation with betting and continuation of gambling despite negative consequences for finances, work, study, health or relationships.

Typical warning signs

• Increasing frequency and stakes: You are betting more often, for longer periods, or for higher amounts in order to achieve the same level of excitement.
• Preoccupation with gambling: You frequently think about slots or other games when you are not playing, plan your next session or replay previous wins and losses in your mind.
• Chasing losses: You return to Slots Gallery specifically to try to win back money you have lost, rather than for entertainment.
• Loss of control: You find it difficult to stop playing once you have started, even when you had set a time or money limit beforehand.
• Neglect of responsibilities: Gambling begins to interfere with work, study, childcare or other important obligations.
• Borrowing or using essential funds: You borrow money, sell possessions or use funds needed for rent, bills, food or other essentials to gamble.
• Hiding behaviour: You lie to family or friends about how much time or money you spend on slots, or you conceal bank statements and online activity.
• Emotional distress: You feel guilt, anxiety, irritability or depression related to your gambling, particularly after losses or failed attempts to stop.

Self-assessment questions

The following questions are not a diagnosis but can help you reflect honestly on your behaviour. Answer "yes" or "no" to each statement:

• I often spend more money on Slots Gallery than I initially intended.
• I have tried to cut down or stop gambling but found it difficult or impossible.
• I sometimes gamble with money I need for bills, rent, education or other essentials.
• I feel restless, irritable or upset when I cannot gamble or when I try to reduce my play.
• My gambling has caused problems in my relationships, work, study or family life.
• I gamble to escape from worries, stress, loneliness or negative emotions.
• I have lied to people close to me about how much time or money I spend gambling.
• I believe that a big win will solve my financial or personal problems.

If you answered "yes" to two or more of these questions, you may be at increased risk of gambling-related harm. We strongly encourage you to consider using the limits and exclusion tools described below and to contact professional support services listed in the Support Resources section, particularly if you are in Australia where specialist, free and confidential help is available.

Limits & Tools

To help keep gambling under control at Slots Gallery, Slots Gallery provides a range of account-based tools on slotsgallery-aussie.com. These tools are designed to encourage pre-commitment, reduce impulsive behaviour and make it easier for you to take breaks when needed. Limits are applied per account and are subject to the technical and regulatory constraints of our Curaçao licence.

Deposit limits (daily, weekly, monthly)

You can set financial limits on how much you may deposit into your account over specified periods. To apply a deposit limit:

1. Log in: Sign in to your Slots Gallery account at slotsgallery-aussie.com.
2. Access your profile: Navigate to "My Account" or "Profile" from the main menu.
3. Open responsible gaming settings: Select the "Responsible Gaming" or "Limits" section (wording may vary slightly depending on the current site layout).
4. Choose limit type: Locate the "Deposit Limits" area and choose the period you wish to control:
   • Daily limit: Maximum total deposits allowed in any 24-hour period.
   • Weekly limit: Maximum total deposits allowed in any 7-day period.
   • Monthly limit: Maximum total deposits allowed in any calendar month.
5. Enter your amounts: Type in the maximum amounts that fit comfortably within your disposable income. For example:
   • Daily: AUD 50
   • Weekly: AUD 150
   • Monthly: AUD 300
   Always ensure that these amounts are affordable and that you can lose them without affecting essential expenses.
6. Confirm and save: Click "Save" or "Confirm". A confirmation message should appear in your account interface.

Reducing your deposit limits will usually take effect immediately or as soon as technically possible. Increases to existing limits may be subject to a cooling-off period (for example 24 hours) and require explicit reconfirmation, to prevent impulsive decisions. Please note that timeframes and specific wording may vary and are subject to current platform configuration.

Time limits and session control

Time management tools can assist in preventing excessively long play sessions and in maintaining a healthy balance between gambling and other activities.

• Session timer: Within the "Responsible Gaming" or "Limits" section of your account, you may activate a session duration limit (for example 30, 60 or 120 minutes). Once activated:
  • The system keeps track of how long you have been logged in and actively playing.
  • When the selected time limit is reached, you receive a clear on-screen notification.
  • Depending on the configuration, you may be automatically logged out or required to confirm that you understand the time spent before continuing.
• Reality checks: Pop-up messages can be enabled to appear at fixed intervals (for example every 30 or 60 minutes), showing:
  • Your time spent since login.
  • Your net result for the session (total bets vs. total wins).
  • Options to continue, adjust your limits, or log out.

Short breaks ("Time-Out")

If you feel you need a brief pause from gambling but are not ready for long-term self-exclusion, you may use the Time-Out or short break function where available.

1. Access Time-Out: Log in to your account and go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break".
2. Select duration: Choose a time period such as:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your choice: Carefully read the on-screen information about what will happen during the break, then click "Confirm".
4. During Time-Out:
   • You should not be able to place real-money bets on Slots Gallery via your account.
   • Marketing communications from Slots Gallery may be restricted in line with technical capabilities; however, this cannot completely substitute for your own steps such as unsubscribing from promotional e-mails where necessary.

Time-Out is intended as a short-term harm-minimisation tool only. If you find yourself repeatedly using Time-Out or immediately returning to intense gambling after the break ends, we strongly recommend considering longer-term self-exclusion and seeking professional advice, especially via Australian state and territory helplines if you reside in Australia.

Self-Exclusion

Self-exclusion is a more robust protective measure for individuals who feel that their gambling has become problematic or who are at high risk of harm. By self-excluding from Slots Gallery on slotsgallery-aussie.com, you request that we block your access to your account for a defined period or permanently, subject to the technical and regulatory environment of our Curaçao licence.

How to initiate self-exclusion

1. Log in (if possible): If you still have access, sign in to your Slots Gallery account. If you cannot sign in or prefer not to, contact support directly via [email protected].
2. Open the Self-Exclusion section: From "My Account", select "Responsible Gaming" and then "Self-Exclusion" (the exact wording may differ slightly depending on current site design).
3. Choose the exclusion period: Available options may include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent closure)
   Once a period is selected and confirmed, reduction or early cancellation of the exclusion is generally not permitted.
4. Confirm your decision: You will be asked to review the consequences of self-exclusion and to confirm that you understand them. This may require you to click a confirmation box or re-enter your password. For requests made via e-mail, support may ask you to confirm certain account details for verification.
5. Confirmation by the operator: When your self-exclusion has been processed, you should receive a confirmation message on the website and/or by e-mail at your registered address.

Consequences of self-exclusion

• Account access: During the self-exclusion period you will not be permitted to log into your Slots Gallery account or create new accounts with the same personal data, subject to the effectiveness of our internal checks. It is your responsibility not to attempt to bypass the exclusion by using different details.
• Deposits and betting: You will not be able to make deposits or place real-money bets via Slots Gallery for the duration of the exclusion.
• Withdrawals and balances: In many cases you may retain the right to request withdrawals of any remaining real-money balance subject to applicable terms, identity verification and anti-money-laundering controls. However, bonus funds, promotional credits and winnings derived from them may be treated in accordance with the general Terms and Conditions. You should contact [email protected] promptly to clarify your individual situation at the time of exclusion.
• Marketing communications: We will take reasonable steps, within technical limits, to stop direct marketing from Slots Gallery to self-excluded accounts once the status is activated. This does not guarantee that all third-party marketing or historical campaigns can be withdrawn immediately; you may also need to use "unsubscribe" links or adjust your e-mail settings.
• End of exclusion:
  • Fixed-term exclusion: After the chosen period has expired, your account may remain blocked until you contact support and explicitly request reactivation, subject to a cooling-off period and renewed responsible gaming assessment.
  • Lifetime exclusion: This is intended to be permanent. Reactivation requests, if accepted at all, will be handled with extreme caution and may be refused.

Support contacts for self-exclusion

If you wish to self-exclude, need help understanding the implications or are unable to access your account, contact the Slots Gallery support team:

• E-mail: [email protected]
• General enquiries: [email protected]

Please note that, as a Curaçao-licensed operator, we cannot provide a single, Australia-wide statutory exclusion across all gambling providers. Australian residents are strongly encouraged to use relevant national and state self-exclusion schemes described in the Support Resources section, which provide broader protections for onshore legal services.

Support Resources

Problem gambling is a recognised health issue that can have serious financial, psychological and social consequences. Professional, confidential assistance is available both in Australia and internationally. The services listed below are independent from Slots Gallery, and contacting them does not affect your legal rights or your relationship with the operator.

Local support for Australia

Australian residents should prioritise contact with national and state-based services funded to provide free, confidential support, counselling and referral for gambling issues. These services operate under Australian health and consumer protection frameworks and are independent of offshore operators such as Slots Gallery.

• National Gambling Helpline (Gambling Help Online)
  • Phone: 1800 858 858 (free call within Australia)
  • Hours: 24 hours a day, 7 days a week
  • Website: www.gamblinghelponline.org.au
  • Services: Telephone counselling, live chat, e-mail support, self-help tools, information for families and friends.
  • Languages: English, with access to interpreter services on request.
• State and territory Gambling Help services
  Each state or territory in Australia funds local Gambling Help services that provide free face-to-face counselling and support:
  • New South Wales: GambleAware - see www.gambleaware.nsw.gov.au
  • Victoria: Gambler's Help - see gamblershelp.com.au
  • Queensland: Gambling Help Queensland - see qld.gov.au
  • Other jurisdictions: Equivalent services are available in SA, WA, TAS, ACT and NT; details are accessible via the National Gambling Helpline or Gambling Help Online.
• ACMA information on illegal offshore gambling
  • Website: www.acma.gov.au/check-if-gambling-operator-legal
  • Purpose: To help Australian consumers understand which operators are licensed to offer gambling services in Australia and to highlight risks associated with illegal offshore services such as Slots Gallery.

International support organisations

National self-exclusion schemes

In addition to the account-level self-exclusion tools offered by Slots Gallery, many jurisdictions operate statutory or industry-wide self-exclusion registers. These are especially important for players who have access to locally licensed services as well as offshore sites.

• United Kingdom - GamStop
  • Website: www.gamstop.co.uk
  • Scope: Free self-exclusion from all online gambling operators licensed by the UK Gambling Commission.
  • Note: GamStop does not currently cover offshore operators licensed solely in Curaçao, such as Slots Gallery.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Accessible via the Dirección General de Ordenación del Juego (DGOJ) portal at www.ordenacionjuego.es
  • Scope: National register enabling individuals to exclude themselves from regulated gambling in Spain.
• Other EU schemes: Many EU member states offer similar registers; local gambling regulators provide details. These do not automatically apply to Curaçao-licensed operators.

Blocking software and device-level tools

Technical tools can help you restrict your access to gambling content across multiple operators and devices, including Slots Gallery.

• Gamban
  • Website: www.gamban.com
  • Description: Subscription-based software that blocks access to a wide range of gambling websites and apps on installed devices.
• BetBlocker
  • Website: www.betblocker.org
  • Description: Free app that allows you to restrict access to thousands of gambling websites for chosen periods.
• Operating system filters and routers: Many devices and home routers offer parental control or site-blocking functions, which can be configured to restrict access to gambling-related domains, including slotsgallery-aussie.com.

Support for families and affected others

Family members and friends affected by someone else's gambling are also encouraged to seek help.

• Gambling Help Online (Australia): Offers dedicated information for families, including forums and resources at gamblinghelponline.org.au.
• GamCare (UK): Provides support and advice for affected others via phone and online services.
• Local support groups: Gamblers Anonymous and similar organisations often welcome family participation in certain meetings; details are available on their websites.

All reputable support providers emphasise confidentiality and professional standards of care. Contacting them does not appear on credit reports and is not shared with Slots Gallery or other gambling operators. If you are in immediate distress or at risk of harm, you should contact local emergency services or a crisis helpline in your jurisdiction without delay.

Help for Family

Living with or caring about someone who may have a gambling problem can be extremely stressful. It is important to seek support for yourself and to approach the situation in a way that is respectful, non-confrontational and safety-focused. While Slots Gallery cannot provide family counselling, we encourage concerned relatives and friends to use independent services and the guidance below.

Talking to someone about their gambling

• Choose an appropriate time: Speak when the person is sober, not actively gambling and relatively calm. Avoid discussions during or immediately after a significant loss or conflict.
• Use non-judgmental language: Focus on your observations and feelings rather than accusations; for example, "I've noticed you seem stressed about money and I'm worried about you" rather than "You're wasting all your money."
• Listen actively: Allow the person to explain their perspective and feelings. Avoid interrupting or minimising their experiences, even if you disagree.
• Set clear boundaries: Calmly explain what you are and are not prepared to do, such as not lending money or covering debts linked to gambling. Boundaries are important for your safety and wellbeing.
• Encourage professional help: Suggest contacting a gambling helpline, counsellor or support group together. Offer to help make the call or accompany them to an appointment.

Support resources for families

• Gambling Help Online (Australia)
  • Website: www.gamblinghelponline.org.au
  • Services: Online forums, live chat, and information sections specifically for families and friends.
• Family support groups and forums
  • GamCare Forum: Provides dedicated areas for affected others to share experiences and coping strategies - see gamcare.org.uk/forum.
  • Local support groups: Some regions provide in-person or online groups for families affected by addiction, which can often be located via national helplines or health services.

Recommended next steps

• Contact a professional: Speak to a psychologist, psychotherapist or counsellor experienced in addiction. Your GP or local health service can provide referrals.
• Use dedicated hotlines: In Australia, call 1800 858 858 for free, confidential advice on how to respond to a loved one's gambling and to obtain referrals for counselling.
• Protect your finances: Consider separating bank accounts, limiting shared credit facilities, monitoring joint bills and seeking financial counselling if necessary.
• Look after yourself: Ensure you have your own support network and consider individual therapy to manage stress, anxiety or trauma related to the situation.

While Slots Gallery cannot intervene directly in personal or family matters, we encourage both players and their relatives to use self-exclusion and blocking tools, and to rely on independent professional services for advice and treatment planning.

Operator's Commitment

Slots Gallery, operated by Hollycorn N.V. from its registered address at Heelsumstraat 51, E-Commerce Park, Curaçao (company registration number 144359), recognises the importance of minimising gambling-related harm, even as an offshore operator targeting Australian players contrary to the Interactive Gambling Act 2001. Within the constraints of its Curaçao licence 8048/JAZ2019-015 and the technical environment of Slots Gallery, the operator undertakes to implement internal processes aimed at promoting responsible gaming.

Internal risk checks and behavioural monitoring

• Transaction and activity analysis: Player account activity may be reviewed using automated tools and manual checks to identify indicators of potential harm, such as very high deposit frequencies, repeated failed deposit attempts, extended continuous play sessions or patterns consistent with loss chasing.
• Age and identity verification: In line with anti-money-laundering and know-your-customer (KYC) obligations applicable in Curaçao, we may request identification documents to verify that players are of legal age and to help prevent fraudulent or prohibited use of accounts.
• Use of responsible gaming tools: The operator monitors uptake of limits and self-exclusions to enhance systems and, where appropriate, may encourage at-risk players to make use of these tools.

Warning messages and interventions

• On-site messaging: Reality checks, balance and time notifications, and pop-up messages may be displayed to remind players of the risks associated with gambling and to promote use of account limits.
• Information provision: The responsible gaming page, as well as relevant help sections, provides links to independent support services, including Australian helplines and international organisations, and explains the limitations of offshore regulatory frameworks compared to onshore Australian licensing.

When support may contact you

Within the limits of applicable privacy and data-protection laws, the responsible gaming or customer support team may reach out to you if certain risk patterns are detected, for example:

• Unusually high or rapidly escalating deposit levels relative to typical play.
• Evidence of persistent loss-chasing behaviour or repeated attempts to reverse withdrawals.
• Multiple requests to reopen previously self-excluded or closed accounts, if technically observable.

In such cases, contact may be made by e-mail to the address registered on your account, typically from [email protected]. The purpose of such contact is to:

• Provide information on available responsible gaming tools (limits, Time-Out, self-exclusion).
• Encourage you to reflect on your gambling behaviour and consider reducing or stopping play.
• Refer you to independent support services, particularly if you are located in Australia where public services are available.

All communications of this type are intended to be supportive and informative. However, they do not constitute professional medical, psychological or financial advice and should not be relied upon as a substitute for such advice. As an offshore operator, Slots Gallery cannot offer the same level of oversight or intervention that may be required under Australian regulatory standards.

Updates

Responsible gaming practices, technical tools and applicable legal frameworks evolve over time. Slots Gallery may update this responsible gaming page to reflect:

• Changes in internal policies or the availability of new account-based control tools.
• Developments in Curaçao licensing conditions or industry best practice.
• Updates to information regarding Australian law, including enforcement actions by ACMA against illegal offshore gambling operators.
• New or revised contact details for independent support organisations.

Notification methods:

• Website updates: The latest version of this page will always be available under the Responsible Gaming section of slotsgallery-aussie.com. Significant changes may be highlighted by banners or notices when you log in.
• E-mail communication: Where required or appropriate, material updates may be communicated by e-mail to the address associated with your account, subject to your communication preferences and relevant legal requirements.

The information on this page does not replace the general Terms and Conditions, which govern the legal relationship between you and Hollycorn N.V. in relation to Slots Gallery. In the event of inconsistency, the Terms and Conditions applicable to your play will prevail to the extent permitted by law.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to set or adjust limits, request self-exclusion or provide feedback on how Slots Gallery can improve its harm-minimisation measures, you may contact us using the details below.

Responsible gaming department contacts

• E-mail (primary support): [email protected] - for responsible gaming enquiries, account limits and self-exclusion requests.
• E-mail (general information): [email protected] - for broader questions about the operation of Slots Gallery on slotsgallery-aussie.com.

No dedicated telephone number for responsible gaming has been specified for Slots Gallery. All communications should therefore be made in writing by e-mail in the first instance. Please do not send original identity documents by post; if identification is needed, support will explain the secure electronic upload process.

Feedback and self-control request form

For your convenience, you may use the following structure when contacting us via e-mail to request assistance related to responsible gaming:

• Subject line: "Responsible Gaming - ".
• Content:
  • Your full name and registered username.
  • Confirmation that you are writing from the e-mail address linked to your account.
  • A clear description of your request, for example:
    • "Please set my daily deposit limit to AUD ..."
    • "Please apply self-exclusion to my account for ."
    • "I would like information about available responsible gaming tools."
  • Any additional information you wish to share about concerns regarding your gambling behaviour.

We will aim to respond to responsible gaming-related requests within a reasonable time, but response times may vary depending on workload and verification requirements. If you are in immediate distress, or if there is any risk to your safety or the safety of others, you should contact emergency services or a crisis helpline in your country without waiting for our reply.

Please remember that Slots Gallery operates from Curaçao and is not licensed in Australia. If you reside in Australia, we strongly recommend that you also contact national support services such as Gambling Help Online and consider avoiding the use of illegal offshore gambling services altogether, in line with ACMA guidance.